Shipping & Delivery

The following steps will take your order with us at the EHNI shop:

We will confirm your order by email immediately after payment. Please note that with instant bank transfer, it takes a few days for the payment method to be processed, and the delivery time will be extended accordingly.

Your order will be transferred to the software of our shipping center. There, it will be checked whether all data has been entered correctly. If any discrepancies are found, our team will contact you to correct the data together – this usually involves missing house numbers or incomplete parcel locker addresses.

The products will be gathered and packed by our staff.

Once the address label is printed, the order is considered "announced" and is now just waiting to be picked up by one of our shipping partners. You will then find the tracking link in your email.

After pickup, the package will be transported by our shipping partner to you via the fastest route and delivered to you, a branch, a preferred partner, or a neighbor.

We will keep you informed as much as possible about the estimated delivery time and the current status of your orders. You will find all the important information in your order overview and in your email inbox.

As soon as your order is on its way to you, you will receive a shipping confirmation with an initial estimate of when your order will arrive.
... If your package has already arrived according to the tracking information, but you haven't received it yet, please check the tracking details and also see if it has been left with a neighbor or at a branch.

If not, and the shipping status hasn't changed for 5 days, please contact us. We will then get in touch with the shipping partner to quickly find out where your order is. Before these 5 days have passed, the shipping partners do not accept inquiries – and experience shows that packages often resume their journeys in the following days, even after a slight interruption. Statistics show that almost no packages are ever truly lost. So, in case of a minor delay, we ask for your patience – thank you!